These general conditions of sale are concluded between, on the one hand, this website www.tealer.fr published by the company ORIGINAL QUALITEE'S, whose head office is located at 11 rue d'Alexandrie, 75002 PARIS, SARL with a capital of 1000 Euros, registered with the RCS of. Paris under the number 539 115 139 and whose intra-community VAT number is FR 21 5391JS139 and on the other hand, any non-commercial natural person. (“Customer”) wishing to make a purchase on the website www.tealer.fr
These conditions are intended to define the terms and conditions for placing orders for payment, delivery and also after-sales service between tealer.fr and the customer.
All products for sale on the www.tealer.fr website are offered within the limits of available stocks. The Products available on the site are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, ORIGINAL QUALITEE'S cannot be held liable. The photographs of the products offered may undergo minimal variations (colors, sizes, shape)
The customer can choose items from our product range and put them in his "Basket". By clicking on the “Finalize the order” button, the customer finalizes the order of the products appearing in the Basket. He will then be asked to provide us with the data concerning him (including the data relating to the payment). Before finalizing an order, the customer can at any time view and modify the details of his order. It is also mandatory to accept these T&Cs before placing an order. Otherwise it will not be possible to order products on the Website. Placing your order constitutes a sales contract between the customer and the company, subject to the availability of the products ordered. A confirmation email will be sent to the customer confirming receipt and details of the order.
SHIPPING – DELIVERY
All our packages are sent via LA POSTE services. The Shipping Costs for any order placed in Metropolitan France are fixed and indicated by the seller in the form completed when placing the Order. All the announced times are calculated in working days. The Seller undertakes to process the Order within thirty days from the day following the validation of the Order. The times indicated are average times and correspond to the times for processing, preparing and shipping the order (out of warehouse). They run as soon as the order is validated.
All purchased items are dispatched within 10 business days of ordering, although most items are dispatched within 3-4 days. Your delivery can take up to 2 weeks in case of high traffic. If you still have not received your purchase after 3 weeks, please write to us at firstname.lastname@example.org. When your order has been confirmed, you will receive an email from us.
ORIGINAL QUALITEE's company is not responsible for any loss or damage you may suffer if such loss or damage results from a case of force majeure, if it is attributable to the unforeseeable act of a third party, or if they are attributable to you.
If the customer's address is incorrect, Tealer cannot be held responsible for the loss of the order.
RIGHT OF WITHDRAWAL
According to article L.l21 • 20 of the Consumer Code, all consumers have a period of 14 days to exercise their right of withdrawal without having to justify reasons or pay penalties except for return costs. This period is extended until the 1st following working day, if it expires on a Saturday, a Sunday or a public holiday. Products must be returned in their original packaging and condition. They must be returned to the following address: ORIGINAL QUALITEE'S 10 Passage des Marais, 75010 PARIS
PRICE - PAYMENT TERMS
Product prices are displayed in euros. VAT is included in the displayed price at the rate in force in France for the products concerned. For orders destined for countries outside the European Union, VAT will be deducted from the prices displayed. However, the regularization of customs fees will, if necessary, be requested from the Customer on delivery.
Credit cardPayments are handled by our partner (Banque populaire rive de paris). We have no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing you both the identity of the payment organization and the confidentiality of the data. Paypal: PayPal is a simple and secure payment solution for accepting credit card payments. By using PayPal as a means of payment to pay for a purchase, in France or abroad, if you do not receive your item, PayPal will refund the total amount of the transaction, postage included.
GUARANTEES - AFTER SALE SERVICES
All the Products for sale on the Website benefit from the legal guarantee of conformity (L211-4 of the Consumer Code) allowing the User to return the products delivered which are defective or non-compliant. -Article L2ll-4 of the Consumer Code: The seller is required to deliver a compliant good existing at the time of delivery. For any non-compliant product, it is possible to contact us at the following address email@example.com or by telephone: 01.42.36.07.46
RETURNS & EXCHANGES
If within 14 days from the date you received your package you are not satisfied with your order, you can return it to us for an exchange. All you have to do is send it back to us at the following address: ORIGINAL QUALITEE'S 10 Passage des Marais, 75010 PARIS. Be sure to include a copy of your order confirmation by email to speed up the processing of your request. Please attach a letter explaining what changes you wish to make, this will allow us to expedite the process. Upon receipt of the package, we will replace it. You can pay the shipping costs for exchanging the package here and give us the order number of the latter so that we can resend the order.
All elements of the Website, including the underlying technology, are protected by copyright, trademarks or patents. Similarly, the trademarks, logos, designs and models appearing on the website are the exclusive property of the company ORIGINAL QUALITEE's. They cannot therefore be used under penalty of infringement.
By providing information on the Website, you warrant that you are using your true identity and that all information provided is true, accurate, current and complete at the time you provide such information to us.The customer is informed that during his navigation and within the framework of the Order, personal data concerning him are collected and processed by the company ORIGINAL QUALITEE'S This processing is the subject of a declaration to the Commission Nationale Informatique and Freedoms in application of law n•78•11 of January 6, 1978.
The Conditions are governed by French law.